Owners and Servicing
Your Volkswagen ownership experience
There are many advantages to owning a Volkswagen, whether brand new or handed down through generations. Our nationwide service network treats every customer like family. You'll receive genuine care and peace of mind, no matter where you are in New Zealand.
Volkswagen Servicing just makes sense
A Volkswagen service is for people who love what they drive. And our people love what you drive too. Our expert technicians know your car like the back of their hand and have the customer care to back it up.
With Genuine Parts®, advanced diagnostic technology, and thorough safety checkups, we prioritise your family’s safety. At our Approved Service Centres, you’ll find a comprehensive range of services tailored to your Volkswagen. With transparency on what's involved in a service and helpful advice on what may work best for you.
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Expert Technicians
It makes sense to trust technicians who were trained and certified by the factory that made your car. That's how you know your Volkswagen is in good hands.
We have direct access to the factory that built your Volkswagen. That means code clearing and software updates can be made on the spot. Equipped with the latest tools and diagnostic equipment, our surgeons can diagnose a fault and repair it with Genuine Parts® in a timely fashion.
When you book a service with Volkswagen, you’ll find everything we do just makes sense.
Genuine Parts®
You chose your Volkswagen because of its quality, reliability and safety, so why would you compromise this with anything other than Volkswagen Genuine Parts®?
A genuine part to a Volkswagen is just as important as a scalpel is to a surgeon, the right equipment and no compromises. With a part to match every model, old and new, our genuine range is manufactured precisely to fit, offering the value and quality that just makes sense.
Backed by a 2-year unlimited km warranty when fitted at an Approved Service Centre, there is nothing quite as good as a genuine part.
Genuine Accessories®
Transform your drive to the beach, off-road adventure or daily commute with high-quality Volkswagen Genuine Accessories®. We considered every detail so you can customise your Volkswagen with add-ons that are the perfect fit.
Or select from a wide range of merchandise, from our Classic collections, the GTI range, or more generic branded items just right for that special occasion.
We care for you
Scheduled servicing doesn’t have to be complicated. A Volkswagen Service Plan is a convenient and affordable way to service your car.
Volkswagen 5-Year Warranty
5-Year warranty is standard across the Volkswagen range.
When you purchase from the Volkswagen range, your vehicle comes with our five year/150,000-kilometre warranty. In other words, five years of worry-free driving. Enjoy the freedom of knowing we have you covered*
Nationwide Coverage – Authorised Centre
We have a network of 23 Approved Service centres across New Zealand. Each one has a team of factory-certified technicians who know Volkswagens inside and out. They have direct access to approved diagnostic equipment for fault finding and coding. Only Genuine Parts and factory approved tools are used to ensure a high-quality service, every time.
5-Year Roadside Assistance
With complimentary 5-Year Roadside Assistance, we’ve got your back with 24/7 365-day access to our New Zealand based breakdown support team. Whether you experience a flat battery at Cape Reinga’s lighthouse or locked the keys in your Volkswagen while hunting the famous Bluff oysters, a free call to 0800 577 599 will see you right.
Keep your Volkswagen 100% with Volkswagen approved collision repair
Accidents happen, and to help you get back on the road we have a range of authorised collision repairers who have undergone training to repair Volkswagen vehicles to the highest standard and back to looking its best.
Volkswagen Motor Vehicle Insurance
Volkswagen Motor Vehicle Insurance provides customized coverage to keep your vehicle and you protected on the road. Choose from a variety of options and add-ons designed for your convenience and ease. Plus, we offer flexible payment terms and our commitment that we’ll guarantee materials and workmanship on authorised repairs for as long as you own or lease your vehicle.
