When you have a question, we're here to help in any way we can
Whether you are looking for your nearest dealership or after more information on parts and services, our team is ready to help. You can contact us in a variety of ways - check out the FAQ's below, enquire online or connect with your nearest Volkswagen Dealership directly.
Frequently Asked Questions
Volkswagen keys are tied into the security system for all our cars. This is why all keys need to be programmed to the vehicle’s Immobilizer system. Coding a replacement key for your vehicle requires specialized equipment available only to your Volkswagen dealer facilities as they are qualified to make remote control keys. We will need proof of ID and ownership of the vehicle, as for security, only the registered owner of the car can order a new key. Please contact with one of our dealers, our network is represented at any one of the following locations.
Volkswagen is focused on ensuring that you are happy with your purchase and on reducing the worry of owning your new vehicle. That's why when you buy a new Volkswagen from an authorised Volkswagen dealership in New Zealand, we'll provide warranty cover to protect you against the repair costs of manufacturing and material defects within the specified warranty period.
To find out if your car is affected by a safety recall, contact your local retailer . Please note that if your vehicle is affected by a recall, we will always contact you.
Most of our engines require 95 or higher and some high-performance vehicle must use 98. As stipulated in the fuel flap. In the interests of both Power and Economy Volkswagen recommends always using the highest-octane fuel available. The owner’s manual will help to clarify this. It is the owner’s responsibility to use the correct fuel as per the manufacturer’s specs.
Please contact with one of our dealers, our network is represented at any one of the following locations. They can advise on the best options for your vehicle.
Volkswagen manufacturer's warranty is automatically transferred without cost if the ownership of the vehicle changes while the warranty is valid.
All Passenger vehicles fitted with a toothed belt valve train drive have a varied recommendation when it comes to toothed belt replacement intervals.
Please check with your authorised Volkswagen Service agent who can advise on the appropriate replacement interval.
Please note: the interval recommendation is applicable when the following conditions apply:
- the vehicle has been fully serviced in accordance with Volkswagen standards and at an authorised Volkswagen service agent.
- the vehicle has not been used outside of normal operating conditions which could influence a premature failure.
- if not otherwise stated it is recommended the belt and tensioner be renewed at 6 years regardless of mileage.
- water pump replacement at time of tooth belt repairs is also recommended if driven off the same belt.
All Commercial vehicles fitted with a toothed belt valve train drive have the following recommended replacement interval.
Commercial vehicles with the initial delivery date from October 1st, 2016 or greater it is recommended that the toothed belt be replaced every 6 years or 120,000km, whichever comes first.
Please note: the interval recommendation is applicable when the following conditions apply:
- the vehicle has been fully serviced in accordance with Volkswagen and at an authorised Volkswagen service agent.
- the vehicle has not been used outside of normal operating conditions which could influence a premature failure.
- water pump replacement at time of tooth belt repairs is also recommended if driven off the same belt.
All Grey Imports* fitted with a toothed belt valve train drive have the following recommended replacement interval.
It is recommended that Grey imported vehicles have the toothed belt replaced every 6 years or 120,000km whichever comes first
Manuals and keys can be ordered through your local Volkswagen Dealership parts department – if you give them your VIN number of registration they will be able to help out.
Contact your local dealership or submit the online enquiry form, and we'll get back to you as soon as we can.
Alternatively, use our online tool* to access a digital copy of the manual.
*Not all manual models are available via the online tool, if you aren't able to locate one please contact your local dealer.
Servicing elsewhere does not automatically void the warranty. However servicing needs to be performed to Volkswagen standards including correct intervals using correct repair methods and genuine parts and correct lubricants. If a warranty defect occurs it may be declined if a connection can be made between the occurrence of the defect and improper servicing.
For 2021 models, this information is readily available in the vehicle spec sheets in our website. For older models please get in touch with your local Volkswagen dealer as they can advise further.
Please follow the link here.
You will need to click on map updates on top left, choose your model and then choose your infotainment system. You need to scroll down and click download for Non-European Countries. Please note instructions for Windows and Mac users differ slightly so make sure to click on the correct option in the portal.
Call us
To be connected to your local Volkswagen Dealership,
simply ring 0800 VOLKSWAGEN during business hours.
Contact your local dealership
Whether you are looking for a new car, service and parts or collision repairers, our authorised dealers can help.
